Atlanta 311 has Launched

News Release

City of Atlanta Launches ATL311

Innovative cloud-based system will improve customer service

ATLANTA – Mayor Kasim Reed, Chief Operating Officer Michael Geisler, Deputy Chief Operating Officer Kristin Wilson and other city officials today launched ATL311, the city’s first non-emergency customer service center.  Accessible by phone, online and through all mobile platforms, ATL311 provides the public with quick, easy access to government services and information.  The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management (CRM) system that can be scaled and shared with other cities.

ATL311 is a free service available to the general public.  Citizens can call or go online to submit and track service requests, keep up with information regarding city services, and provide feedback to improve the website portal.

“The ATL311 service will modernize the customer service experience and make the City of Atlanta more accountable, responsive, and efficient,” said Mayor Reed. “Starting today, access to critical services and information will be a click or call away for all our residents, business owners, and visitors.”

ATL311 will also increase internal and external government accountability. The data collected from ATL311 will provide insights on how to improve city government through accurate, consistent measurement and analysis of service delivery.

“This innovative, cost-effective solution will help us provide the high level of customer service that our citizens demand and deserve,” said Chief Operating Officer Mike Geisler. “ATL311 will allow us to track our performance in real-time and will give us greater insight into how we can drive future improvements to our service delivery.”

Development of ATL311 was initiated by the Mayor’s Innovation Delivery Team, funded by a $3.3 million grant awarded to the City of Atlanta by Bloomberg Philanthropies. Atlanta was one of five cities to receive an Innovation Delivery Team grant from Bloomberg Philanthropies. Innovation Delivery Teams help mayors develop and deliver powerful solutions to major urban challenges.

Residents can call 311 from their home phone to reach the ATL311 customer service center.  The customer service center operating hours are Monday – Friday, 7 a.m. – 6 p.m.   Non-emergency service and information requests can also be reported by calling 404-546-0311 from a mobile phone, or by visiting  All emergencies should be reported by calling 911.

ATL311 can help with the following services:


  • Licensing And Permitting
  • Taxes, Payments, And Credits
  • Municipal Record Requests

Water and Sewer

  • Water Outages And Flooding
  • Street Plates, Hydrants, And Sewer Lids
  • Water Bill And Meter Resets

Garbage, Recycling, and Graffiti

  • Request A Bin
  • Graffiti And Dead Animal Removal
  • Trash, Recycling, And Yard Trimmings

Housing and Buildings

  • Inspections And Permits
  • Zoning And Owner Information
  • Housing Assistance

Public Safety

  • Police Reports
  • Fire Prevention And Safety Inspections
  • Code Enforcement
  • Inmate Services

Parks, Trees , Recreation, and Events

  • Park And Tree Maintenance
  • Event Permits And Facility Requests
  • Recreation Centers

Streets, Sidewalks, Traffic, and Parking

  • Street And Sidewalk Maintenance
  • Parking Tickets And Violations
  • Street Sign And Street Light Repairs


NPU Land Use October – NEW LOCATION

The location of the meeting has changed to the Arts and Crafts room at the Cosby Spear Senior Highrise at 355 North Ave. Map:

You can enter on North or Linden. Dial into the front desk from the gate or pedestrian entrance. You can enter at the door adjacent to the parking lot. You will have to dial in again at this door. Once you enter, walk past the front desk, turn left, and walk to the back room beyond the pool table. If you have any issues, give me a call (my phone # is below).


Let me know if you have questions,
Rashid Z. Muhammad / 678-595-2582

District and Cluster Planning Survey – 10/17 Deadline

Sorry for the late notice, but please complete this survey for Atlanta Public Schools – Deadline Friday 10/17/14

Stakeholder feedback is a critical component of this planning process. This survey will provide you with the opportunity to share your opinion with APS about the approaches you feel should be included in the cluster plan for your community. In addition, your feedback is needed regarding our continued work as we select an operating model and develop the district strategic plan. We appreciate your candid responses, which will be anonymous.

Cluster Planning

Atlanta Public Schools is beginning the planning process for the purpose of defining the future direction for each school cluster within the district. The goal of the cluster planning process is to build stronger schools and clusters to ensure that high quality academics and focused programming exist across the district. Charter school stakeholders should provide feedback for the cluster in which you reside.