Atlanta 311 has Launched

News Release

City of Atlanta Launches ATL311

Innovative cloud-based system will improve customer service

ATLANTA – Mayor Kasim Reed, Chief Operating Officer Michael Geisler, Deputy Chief Operating Officer Kristin Wilson and other city officials today launched ATL311, the city’s first non-emergency customer service center.  Accessible by phone, online and through all mobile platforms, ATL311 provides the public with quick, easy access to government services and information.  The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management (CRM) system that can be scaled and shared with other cities.

ATL311 is a free service available to the general public.  Citizens can call or go online to submit and track service requests, keep up with information regarding city services, and provide feedback to improve the ATL311.com website portal.

“The ATL311 service will modernize the customer service experience and make the City of Atlanta more accountable, responsive, and efficient,” said Mayor Reed. “Starting today, access to critical services and information will be a click or call away for all our residents, business owners, and visitors.”

ATL311 will also increase internal and external government accountability. The data collected from ATL311 will provide insights on how to improve city government through accurate, consistent measurement and analysis of service delivery.

“This innovative, cost-effective solution will help us provide the high level of customer service that our citizens demand and deserve,” said Chief Operating Officer Mike Geisler. “ATL311 will allow us to track our performance in real-time and will give us greater insight into how we can drive future improvements to our service delivery.”

Development of ATL311 was initiated by the Mayor’s Innovation Delivery Team, funded by a $3.3 million grant awarded to the City of Atlanta by Bloomberg Philanthropies. Atlanta was one of five cities to receive an Innovation Delivery Team grant from Bloomberg Philanthropies. Innovation Delivery Teams help mayors develop and deliver powerful solutions to major urban challenges.

Residents can call 311 from their home phone to reach the ATL311 customer service center.  The customer service center operating hours are Monday – Friday, 7 a.m. – 6 p.m.   Non-emergency service and information requests can also be reported by calling 404-546-0311 from a mobile phone, or by visiting ATL311.com.  All emergencies should be reported by calling 911.

ATL311 can help with the following services:

Business

Water and Sewer

Garbage, Recycling, and Graffiti

Housing and Buildings

Public Safety

Parks, Trees , Recreation, and Events

Streets, Sidewalks, Traffic, and Parking