All posts by Scott Chapman

Atlanta 311 has Launched

News Release

City of Atlanta Launches ATL311

Innovative cloud-based system will improve customer service

ATLANTA – Mayor Kasim Reed, Chief Operating Officer Michael Geisler, Deputy Chief Operating Officer Kristin Wilson and other city officials today launched ATL311, the city’s first non-emergency customer service center.  Accessible by phone, online and through all mobile platforms, ATL311 provides the public with quick, easy access to government services and information.  The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management (CRM) system that can be scaled and shared with other cities.

ATL311 is a free service available to the general public.  Citizens can call or go online to submit and track service requests, keep up with information regarding city services, and provide feedback to improve the ATL311.com website portal.

“The ATL311 service will modernize the customer service experience and make the City of Atlanta more accountable, responsive, and efficient,” said Mayor Reed. “Starting today, access to critical services and information will be a click or call away for all our residents, business owners, and visitors.”

ATL311 will also increase internal and external government accountability. The data collected from ATL311 will provide insights on how to improve city government through accurate, consistent measurement and analysis of service delivery.

“This innovative, cost-effective solution will help us provide the high level of customer service that our citizens demand and deserve,” said Chief Operating Officer Mike Geisler. “ATL311 will allow us to track our performance in real-time and will give us greater insight into how we can drive future improvements to our service delivery.”

Development of ATL311 was initiated by the Mayor’s Innovation Delivery Team, funded by a $3.3 million grant awarded to the City of Atlanta by Bloomberg Philanthropies. Atlanta was one of five cities to receive an Innovation Delivery Team grant from Bloomberg Philanthropies. Innovation Delivery Teams help mayors develop and deliver powerful solutions to major urban challenges.

Residents can call 311 from their home phone to reach the ATL311 customer service center.  The customer service center operating hours are Monday – Friday, 7 a.m. – 6 p.m.   Non-emergency service and information requests can also be reported by calling 404-546-0311 from a mobile phone, or by visiting ATL311.com.  All emergencies should be reported by calling 911.

ATL311 can help with the following services:

Business

  • Licensing And Permitting
  • Taxes, Payments, And Credits
  • Municipal Record Requests

Water and Sewer

  • Water Outages And Flooding
  • Street Plates, Hydrants, And Sewer Lids
  • Water Bill And Meter Resets

Garbage, Recycling, and Graffiti

  • Request A Bin
  • Graffiti And Dead Animal Removal
  • Trash, Recycling, And Yard Trimmings

Housing and Buildings

  • Inspections And Permits
  • Zoning And Owner Information
  • Housing Assistance

Public Safety

  • Police Reports
  • Fire Prevention And Safety Inspections
  • Code Enforcement
  • Inmate Services

Parks, Trees , Recreation, and Events

  • Park And Tree Maintenance
  • Event Permits And Facility Requests
  • Recreation Centers

Streets, Sidewalks, Traffic, and Parking

  • Street And Sidewalk Maintenance
  • Parking Tickets And Violations
  • Street Sign And Street Light Repairs

 

District and Cluster Planning Survey – 10/17 Deadline

Sorry for the late notice, but please complete this survey for Atlanta Public Schools – Deadline Friday 10/17/14

https://docs.google.com/forms/d/1Fm9mTYQYtnk9mJ3W2sBoVFGNFgIHFl5RZ5_5Lmhb93c/viewform?c=0&w=1

Stakeholder feedback is a critical component of this planning process. This survey will provide you with the opportunity to share your opinion with APS about the approaches you feel should be included in the cluster plan for your community. In addition, your feedback is needed regarding our continued work as we select an operating model and develop the district strategic plan. We appreciate your candid responses, which will be anonymous.

Cluster Planning

Atlanta Public Schools is beginning the planning process for the purpose of defining the future direction for each school cluster within the district. The goal of the cluster planning process is to build stronger schools and clusters to ensure that high quality academics and focused programming exist across the district. Charter school stakeholders should provide feedback for the cluster in which you reside.

NPU M – Officer Elections November 24, 2014

Elections for the 2015 Calendar year will be held at the November 24, 2014 General Membership meeting.  Interested in serving?  All positions are available.

If you are interested in stepping up and serving, contact the nomination committee

  • Wayne Reimer – education@npumatlanta.org
  • Matthew Jones – vicechair@npumatlanta.org
  • Bobby Graham – nationaldivine@yahoo.com

Streetcar testing continues 10/13 and 10/15

On Monday, October 13 and Wednesday, October 15, 2014, the Atlanta Streetcars will be conducting further tests to ensure the integration of vehicles, power, communications, and traffic and train signal controls.

The test on Monday, October 13, will have two streetcars coupled together, to test the towing ability of the cars. Most of this testing will take place along Edgewood Avenue and Fort Street, by the Atlanta Streetcar Vehicle Maintenance Facility.

The test will begin at 11 p.m. and go until the early morning hours of Tuesday, October 14. The Atlanta Police Department will be escorting the streetcar and rolling closures may be necessary.  Traffic along Edgewood Avenue and Fort Street may be delayed; motorists are advised to find alternate routes while the testing is taking place.

The second test, which will be on Wednesday, October 15, will look at the traffic signal interface system.

 

The test will begin at 11 p.m. and go until the early morning hours of Thursday, October 16. Streetcars will be travelling along the entire 2.7 mile loop of the system; the Atlanta Police Department will be escorting the vehicle and there will be rolling closures. Motorists are advised to find alternate routes while the testing is taking place.

 

Drivers are also reminded that vehicles along the streetcar route need to be parked fully within the white lines of the parking spaces, and that double-parking is not allowed. Illegally parked vehicles along the route will be ticketed and/or towed.

Atlanta Street Car Update

MORE ATLANTA STREETCAR TESTS SCHEDULED FOR OCTOBER 6 AND 9

Two tests next week will have streetcars traveling at up to 25 m.p.h.

On Monday, October 6 and Thursday, October 9, 2014, the Atlanta Streetcars will undergo two more key tests to get ready for passenger service.

The test on Monday, October 6, will be an incremental speed test where one streetcar will operate along the right-of-way at speeds of 5, 10, 15, 20, and 25 miles per hour. This test is to verify that the overhead power system is supplying adequate power to maintain vehicle performance. The streetcar will complete five circuits of the entire 2.7-mile route, starting on Auburn Avenue at Fort Street.

The test will begin at 11 p.m. and go until the early morning hours of Tuesday, October 7. The Atlanta Police Department will be escorting the streetcar and rolling closures will take place along the route. Motorists are advised that traffic may be delayed, and they may need to use alternate routes while the testing is taking place.

Drivers are also reminded that vehicles along the streetcar route need to be parked fully within the white lines of the parking spaces, and that double-parking is not allowed. Illegally parked vehicles along the route will be ticketed and/or towed.

The second test, which will be on Thursday, October 9, will test the system’s electric power system. For this test three Atlanta Streetcars will be loaded with 28,000 pounds of sandbags or water – to simulate a full load of passengers – and brought up to full speed (25 M.P.H.) simultaneously. Once at 25 M.P.H., the streetcars will brake to a full stop. This test will take place along Auburn Avenue, between Jackson Street and Courtland Street.

The test will begin at 11 p.m. and go until the early morning hours of Friday, October 10.

For the safety of residents and the traveling public, the following restrictions will be in place during the testing process on Thursday, October 9:

Auburn Avenue, between Jackson Street to Courtland Street, will be closed from 11 p.m. to 5.a.m.

Parking will not be permitted along Auburn Avenue, between Jackson Street to Courtland Street. Motorists are encouraged to move their vehicles as early as possible on Thursday evening, October 9.

Side streets and alleys intersecting Auburn Avenue, between Jackson Street to Courtland Street, will be closed from 11 p.m. to 5.a.m.

Intermittent vehicle, pedestrian and bicycle access across Auburn Avenue will be provided.

Emergency vehicles will be allowed access throughout the test period.

Atlanta Police officers will help direct traffic and pedestrians during this test.

The Atlanta Streetcar is a collaborative effort among Atlanta’s political, business and transit communities to bring to fruition critical infrastructure that will connect the metro area and the greater region. Partnership and innovation, key qualifiers for the federal government’s TIGER II Discretionary Grant program, are exhibited by this joint effort involving the City of Atlanta, the Atlanta Downtown Improvement District, and MARTA.

 Sharon Gavin

Communications Director

The Atlanta Streetcar | 55 Trinity Avenue, SW, Suite 4900| Atlanta, Georgia 30303

sagavin@atlantaga.gov | Phone: 404.330.6759 | Cell: 404.640.3500

http://theatlantastreetcar.com